 Home > Support > Premium Support Service
Premium Support
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Email Support (per incident)
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$50.00
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Telephone Support (per incident)
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$100.00
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One Year Support Contract (unlimited incidents)
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$2,500.00
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The email support is submitted via ticket system 24 hours a day. You can call (425)256-2274 for telephone support Monday through Friday, 9am to 5pm Pacific Time excluding U.S. observed holidays. What does support service cover?
Support incident covers configuration, installation, guidance of customization, investigating bugs in the UNMODIFIED copy of the software and providing private patches.
IMPORTANT: Customizations
Our support staff is unable to provide assistance with performing customization to your software, debugging/troubleshooting any code that has been customized, or providing guidance on where in our product to make modifications. It is impossible to account for the complex needs of every individual business in any software product. We recognize this, and offer source code so that a qualified developer can make the modifications desired for your environment. Determining how to make these modifications is the sole responsibility of the developer.
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