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We Can't send email campiagn
Last Post 10/23/2010 10:42:46 AM By lukezy. 13 replies.
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6/20/2010 3:20:35 AM
TAhmad
Posts: 46
Joined: 1/12/2010
We Can't send email campiagn
Dear Lukeyz,
 
We are using ver 3.1
 
we are trying ro send email campaign but it keeps the status (0 of xxx sent), how can we activate or make the scheduled "quoued" emails being send?
 
Regards,
Tariq
6/20/2010 8:40:08 AM
TAhmad
Posts: 46
Joined: 1/12/2010
Re: We Can't send email campiagn
I have checked the table "DSC_Email_Campaign" and found the colomn "emailCampaignEmailStatus" equal 2 , its mean "In Progress" .
when the status change to "complete"? and is there any window service to manage the list of emails?
 
your replay is appreciate.
6/20/2010 1:29:56 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: We Can't send email campiagn
Please make sure orderpipleine service is running. See step 6 in the installation guide.
DotShoppingCart Staff
6/22/2010 2:37:00 AM
TAhmad
Posts: 46
Joined: 1/12/2010
Re: We Can't send email campiagn
Hi Lukezy,
 
Thank you for your support, I have followed your instructions and the service is working now but I have two problems as following:
 
1. Why does the service sometimes stop working?
2. It takes long time to send email campaign, can we change something on DotShoppingCart.Commercial.OrderPipelineService.exe.config file to send email faster and in shorter time?
 
 
Many thanks,
 
Tariq
 
6/22/2010 10:55:35 AM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: We Can't send email campiagn
1. Makes sure the service is set to auto-start. You can also check Eventlog to see why the service stopped.
2. Yes, you can add the yellow background below to send emails every 5 minutes.
 
<add name="EmailCampaign" type="DotShoppingCart.Commercial.OrderPipeline.EmailCampaignTaskProvider, DotShoppingCart.Commercial.OrderPipeline" taskRunInterval="5" dailyMaxCount="5000" />
DotShoppingCart Staff
10/20/2010 3:17:08 PM
masande
Posts: 26
Joined: 10/29/2009
Re: We Can't send email campiagn
 Hi Luke, I am also struggling with the same problem. I have checked on the server and the ComOrderPipeline service is running. What else should I trouleshoot ?
10/20/2010 4:30:54 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: We Can't send email campiagn
Did you apply the above solution and restart the OrderPipeline service?
DotShoppingCart Staff
10/20/2010 10:45:18 PM
masande
Posts: 26
Joined: 10/29/2009
Re: We Can't send email campiagn
 I could not find the above config element in the Web and DSC config but the orderpipeline service is running and I didnt restart it. In which config file can I find the above element ? Im using v4.0
10/21/2010 1:48:45 PM
masande
Posts: 26
Joined: 10/29/2009
Re: We Can't send email campiagn
 Hi Luke, Ive done a search for all the config files and cannot find any key with the name "EmailCampaign". Ive also restarted the ComOrderPipeline service. Has the key element changed on v4.0 of dotshoppingcart ? 
10/21/2010 1:56:33 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: We Can't send email campiagn
The config file is DotShoppingCart.Commercial.OrderPipelineService.exe.config which you can find in the same directory as the OrderPipeline service exe.
DotShoppingCart Staff
10/21/2010 11:34:06 PM
masande
Posts: 26
Joined: 10/29/2009
Re: We Can't send email campiagn
Thanks for pointing me in the right direction Luke, problem sorted !
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