an ASP.NET Open Source CMS & eCommerce platform
Search:
Skip Navigation LinksHome > DotShoppingCart Forums > Support > DotShoppingCart Suite > Gift Certificates Stopped Working
Last Post 7/2/2010 1:07:31 PM By lukezy. 9 replies.
6/30/2010 6:33:27 PM
bzeider
Posts: 21
Joined: 12/19/2009
Gift Certificates Stopped Working
We have had gift certificates setup on our site for several months and they have been working properly. Recently a customer purchased a gift certificate, but the system did not generate a code and send that customer an email. The payment went through PayPal just fine. We have not found any exceptions logged...any ideas?
 
Thanks.
6/30/2010 8:39:48 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Gift Certificates Stopped Working
Is the OrderPipeline windows service running?
DotShoppingCart Staff
7/1/2010 5:30:53 AM
bzeider
Posts: 21
Joined: 12/19/2009
Re: Gift Certificates Stopped Working
<div style="margin: 0in 0in 10pt">Yeah it’s running, we run it within the site, not as a Windows service. We have intermittent email problems besides this that we just deal with, but as this isn’t generating the gift certificate code it’s a bigger problem.
7/1/2010 8:25:15 AM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Gift Certificates Stopped Working
Have you tried restarting app pool? Please post back the notes in the Admin order detail page.
DotShoppingCart Staff
7/1/2010 8:39:44 AM
bzeider
Posts: 21
Joined: 12/19/2009
Re: Gift Certificates Stopped Working
Yeah, we tried resetting IIS, no luck. It appears to be an email problem. Here is the details from a test order we created in our troubleshooting. We waited quite a while for the email that never came, and then just canceled the order.
 
Payment Transactions:
6/25/2010 12:13:40 AM Sale $1.00  True instant, UASHHENCRC77J verified Completed  
6/25/2010 12:13:45 AM Authorize $1.00  True instant, UASHHENCRC77J verified Completed
 
Notes:
6/25/2010 12:13:40 AM Received payment notification from PayPal. Total Charge: 1.00. Status changed to (Received, Sending Order Confirmation Email)
6/25/2010 12:13:45 AM Received payment notification from PayPal. Total Charge: 1.00. Status changed to (Awaiting PayPal Standard Payment Cleared)
6/25/2010 10:13:12 PM [marybeth]: Status changed to (Canceled)
 
7/1/2010 8:48:09 AM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Gift Certificates Stopped Working
If you look at the last line, it was canceled. There are a few other steps in the orderpipeline including generating gife certficate. You should have moved to the next status.
DotShoppingCart Staff
7/1/2010 8:55:10 AM
bzeider
Posts: 21
Joined: 12/19/2009
Re: Gift Certificates Stopped Working
Understood, but look when it was canceled, approx. 22 hours after the order was placed,  because it was obvious that it wasn't working unless I'm missing something?
7/1/2010 9:05:31 AM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Gift Certificates Stopped Working
It's still waiting for PayPal Standard Payment to be cleared. It depends on the payment type. If it's bank transfer it could take up to 5 business days. Also you want to verify the PayPal notification configuration is set up correct. Please take a look at the second paragraph of online help.
DotShoppingCart Staff
7/2/2010 12:49:02 PM
bzeider
Posts: 21
Joined: 12/19/2009
Re: Gift Certificates Stopped Working
Is there a place where I can see what all of the statuses SHOULD be?
7/2/2010 1:07:31 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Gift Certificates Stopped Working
Click Edit button besides the order status and you will see all the valid statuses. You can also check orderPipelineConfiguration section in DSC.config.
DotShoppingCart Staff