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Last Post 9/13/2008 5:15:58 PM By lukezy. 1 replies.
9/13/2008 2:50:21 PM
baka
Posts: 5
Joined: 8/30/2008
Email Problem from Contact Block
Getting this error from Pages/Contact.aspx  which uses the Contact block. in the open source 2.0 version.

<span class="error" id="ctl00_ContentPlaceHolderMain_container_Block_64_lblStatus">"Failed to send email. Please verify email address is correct. Or you could send email directly to xxx@xxx.xxx"</span>

This occurs when I check the box labled I would like a copy of this email. "</span>

When the box is unchecked. The form reports success!

I did check with my ISP as other posts suggested, and I do have SMTP authentication set up correctly for mail relay in the web.config:

 

<mailSettings>
<smtp from=xxx@xxx.xxx networkhost="mail.xxx.xxx" userName="xxx@xxx.xxx" password="xxxx"/>
</mailSettings>

 

According to my ISP all that is required is to have the from and username attributes exactly the same and to use the password attribute

This same webconfig works fine in other applications.

What other troubleshooting steps should I take?

 
9/13/2008 5:15:58 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Email Problem from Contact Block
It's still a smpt relay issue. When the box is checked, it sends emails to both your site email and the entered email. The entered email is probably not the same domain as your site. The email going to your domain runs just fine but not send to other domain. This leads me to believe the smpt server doesn't allow relay to internet.
DotShoppingCart Staff