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Last Post 12/20/2010 8:12:40 PM By bansal_db. 0 replies.
12/20/2010 8:12:40 PM
bansal_db
Posts: 181
Joined: 4/13/2009
Allowing CSRs to create orders for Customers
Hey Luke,
 
We need to track who created the order on the site. If it was customer who placed the order on the site or if it was the CSR who took phone order and switched to customer account to create order on the site.
 
Any ideas how we could do that?
 
I was thinking if i can add one more page in the checkout process where if the logged in account is CSR then I would ask for the customer userid for whom he is creating the order and then create order using the customer userId.
 
Where all do you think I will need to make changes?
 
Thanks for help
 
-D