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Adding Credit-Note without any Item.
Last Post 11/21/2011 2:17:05 PM By lukezy. 5 replies.
11/17/2011 3:47:19 AM
vitalsap
Posts: 3
Joined: 11/8/2011
Adding Credit-Note without any Item.
We need to make a Credit-Note for an Order, without selecting any item(s) in corresponding order.
 
Could you please let us know that, is there any build-in process available to make a credit-note on Admin panel, without any item(s) selected?
 
i.e: Credit only shipping cost.
 
Any help on this would be great.
 
Thank you,
 
 
11/17/2011 12:55:17 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Adding Credit-Note without any Item.
In admin find the order and open it for edit. You can use "Add Note" button to add any comments for your order management purpose. Those notes are not visible to customers.
DotShoppingCart Staff
11/17/2011 9:19:51 PM
vitalsap
Posts: 3
Joined: 11/8/2011
Re: Adding Credit-Note without any Item.
Hi, Thanks for the reply.
 
Actually, I meant "Credit-Note" = "Order Return"; Return a shipped order from admin panel and create a "Credit-Note" for accounting purpose
 
Have you got any build-in module to return an order in admin panel?
11/18/2011 12:30:47 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Adding Credit-Note without any Item.
Order return is part of built-in features of DotShoppingCart Suite. You set up return policy e.g. number of days that customer can return after the sale or restock fee etc. Customer can use order/invoice page to submit return request. You can set up system to auto issue RMA. Once you receive the return items you can make the RMA status to refunded after you issue the credit. You can then run reports on returns if needed.
DotShoppingCart Staff
11/21/2011 12:25:05 AM
vitalsap
Posts: 3
Joined: 11/8/2011
Re: Adding Credit-Note without any Item.
Yes, we are currently using that Order return module on client side.
Now, what we need to do is return orders using Admin panel and sometimes we need to return an order without referring any item (i.e. return only shipping amount).
 
Thanks for letting us know if you got any in-build module or way to do this.
11/21/2011 2:17:05 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Adding Credit-Note without any Item.
Ah, ok I understand what you are trying to do here. We currently don't have built-in feature that allows you initiate return from store admin site. For now you will need to create your own code to accomplish this. We will keep this in mind and add this to our future version.
DotShoppingCart Staff
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