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Last Post 8/19/2008 9:57:05 PM By adisao. 2 replies.
8/19/2008 8:12:02 PM
adisao
Posts: 3
Joined: 8/17/2008
Delayed - Order Under Review Because of Email Authentication

I get the error:

Order Processor (OrderConfirmationEmail) failed due to Bad sequence of commands. The server response was: This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.. Status changed to (Delayed - Order Under Review)

When a order is submitted.  My server requires authentication.  I've tried multiple settings even putting the username and password in the web.config file.  I did not find anyone else with the problem on the site.  Please help!

8/19/2008 9:13:58 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Delayed - Order Under Review Because of Email Authentication

Find mailSettings in web.config and update it as appropriate.

<network
  host="host name" 
  port="integer" 
  defaultCredentials="true|false"
  userName="string"
  password="string"
/>
DotShoppingCart Staff
8/19/2008 9:57:05 PM
adisao
Posts: 3
Joined: 8/17/2008
Re: Delayed - Order Under Review Because of Email Authentication
 
I was able to get around this problem with the following settings. I have a new problem now when the error is placed ( error : ErrorCode: 10501 ) after the order is placed
<network
 host="mail.mysite.com" 
 port="25" 
 defaultCredentials="false"
 userName="username@mysite"
 password="password"
/>
* "mysite" used in place of domain