DotShoppingCart - Shipping Status Email

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Shipping Status Email

Last Post 12/10/2008 3:25:39 PM By lukezy. 6 replies.

12/9/2008 3:51:41 AM
Newmedia Design Posts: 65 Joined: 9/25/2008	Shipping Status Email
Newmedia Design Posts: 65 Joined: 9/25/2008	Hi Lukezy When i chnage the status of an order to shipped it doesn't send an email to the customer. Is this the case as I noticed in the email templates that there is a order complete template? Thanks

12/9/2008 6:15:07 AM
lukezy Posts: 2109 Joined: 6/12/2007 Location:WA, US website	Re: Shipping Status Email
	You could manually mark the order to the status "Sending Order Complete Email". The formal way is to use the "Confirm shipment" button. Please check the order processing video . DotShoppingCart Staff

12/9/2008 7:48:40 AM
Newmedia Design Posts: 65 Joined: 9/25/2008	Re: Shipping Status Email
Newmedia Design Posts: 65 Joined: 9/25/2008	Thanks Lukezy We have no confirm shipment button, our first button is 'print invoice' Are we missing a config setting?

12/9/2008 5:20:32 PM
lukezy Posts: 2109 Joined: 6/12/2007 Location:WA, US website	Re: Shipping Status Email
	The buttons in the "Actions" section are changed dynamically depending on the current order status. When the current order status is "Awaiting Shipment" you will see the "Confirm Shipment" button. DotShoppingCart Staff

12/10/2008 5:41:52 AM
Newmedia Design Posts: 65 Joined: 9/25/2008	Re: Shipping Status Email
Newmedia Design Posts: 65 Joined: 9/25/2008	Thanks Lukezy Everything is working fine but i have one last query. When I change the status to ' Awaiting shipment' and the page reloads the next status is now set to ' Awaiting Gift Certificate Code Generation ' even though we are not using this option. Do i need to disbale this somehwere or is this the natural work flow after settingsetting the status to 'Awaiting shipment'?

12/10/2008 5:41:53 AM
Newmedia Design Posts: 65 Joined: 9/25/2008	Re: Shipping Status Email
Newmedia Design Posts: 65 Joined: 9/25/2008	Thanks Lukezy Everything is working fine but i have one last query. When I change the status to ' Awaiting shipment' and the page reloads the next status is now set to ' Awaiting Gift Certificate Code Generation ' even though we are not using this option. Do i need to disbale this somehwere or is this the natural work flow after settingsetting the status to 'Awaiting shipment'?

12/10/2008 3:25:39 PM
lukezy Posts: 2109 Joined: 6/12/2007 Location:WA, US website	Re: Shipping Status Email
	No, you don't need to disable it. If the order doesn't have GC(Gift Certificate) it will just pass through to the next stage. DotShoppingCart Staff