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Account locked on Password
Account locked on Password
Last Post 7/16/2009 9:36:36 AM By lukezy. 1 replies.
7/16/2009 9:30:10 AM
bansal_db
Posts: 181
Joined: 4/13/2009
website
Account locked on Password
Hey Luke,
I have a customer who locked his account by trying wrong password.
He doesn't remember the answer to the security question either. How do i unlock it and reset the password and security question?
Thanks
-D
7/16/2009 9:36:36 AM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
website
Re: Account locked on Password
Go to admin -> Users and search for the user account and click the user account link for edit. And you should see "Unlock" button if the account is locked. If he doesn't remember the security question, then no one can reset the password. You can delete user account and create it again.
DotShoppingCart Staff