Hi Luke,

 

As we set some products 'Shipping Type'.....Now the Orders of these products are sent twice by email:

 

First : The usual User Order Notice

Second : Another Notice that Says : NAME, your order has been shipped Via NAME_OF_SHPPING_TYPE

 

It seems DCS also send the second Notice ignoring the custom temlpate

Also Paypal does atuomatically sends the amount of this Order to our account, no need to manually do it.

 

Bahram 

The second one is order completion email. Feel free to change the email template. Please read online help. Or even disable it.

 

 But why we never had this (completion email) for other (with Shipment fee) Orders. I only receive confirmation email

 

 

Check Admin > Store > Configuration -> Copy Order Confirmation Email Addresses

 Hi Luke,

 

I have to question in another way :

 

First : there is no mail setting in Site->Configuration for Order Completion.... It is email for Order Confirmation.

 

So where is Order Completion Settings are in Menus or Web.Config

 

Second : This is the first Order Which went Atomatocally thru Status Changes :

 

 

All other Orders had these statuses:

 

 

 

Bahram

 

The email setting is for both order confirmation email and order completion emails. Yes, you manually skipped the order completion email. Set the order status to "Sending Order Complete Email" instead of "shipped". Please view order processing video for the recommended process.

 

 

That is the point of Question :

 

Why should we need to manually change the Order Status.  The Completion email is not a concern.

 

On This order :  Money was automatically captured from paypal to our Account and Order proceeds

 

On All other orders the Order was stuck (for couple of days)  until we manually issue the Shipping Status and capture money froom paypal.

 

Why All the other Orders does not go automaically. Why does this Order went thru all steps automatically.

 

 

Bahram

 

Not everything can be automated. Take a look at DSC_OrderPipeline_Processor_lkp. If you wish to skip steps, feel free to adjust orderPipelineConfiguration in DSC.config.

 

I never have touched this table, so What these fields do ?

 

isDownloadBypass

isWebDriven  

 

We use CreditCard and pymentsPro Directpay which has no entry in the table.

This is my DSC.config

 

        <processorConfigurations>
            <clear />
            <add name="CreditCard">
                <processors>
                    <clear />
                    <add name="OrderConfirmationEmail" />
                    <add name="CreditCardAuthorization" />
                    <add name="InventoryStockCheck" />
                    <add name="CreditCardCapture" />
                    <add name="OrderPackageAndShip" />
                    <add name="CreateGiftCertificate" />
                    <add name="OrderCompleteEmail" />

 

 

As it shows it i has been set up to process, so my main question remains. Why Orders Do not proceed automatically.

What changes need to do this automation

 

 

Bahram

InventoryStockCheck (your inventory staff needs to physical check the stock) and OrderPackageAndShip (your fulfillment staff needs to package and ship the order and then post back the ship tracking#) are not automated.  Feel free to remove these steps to fit your business.

 

So I need to delete the manual steps from the config file. Is that right?

 

And why on Order (With no Shipping fee)  just went thru even though all steps automatically , eventhough this config setting was held in the system for all orders.

 

 

Bahram