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Automating Customer Messaging in Order Failure
Last Post 11/20/2009 4:22:54 PM By lukezy. 5 replies.
11/19/2009 9:24:13 AM
Bahram
Posts: 878
Joined: 12/8/2008
Location:Vancouver, BC Canada
Automating Customer Messaging in Order Failure
Hi Luke,
 
We want to send an automatic messgae (we define an email template) to the customer in case of an
Order Payment Failure for any reason :
Credit Card rejection or expiry ....
 
This is a message we got for an Order in Admin section :
 
LongMessage: This transaction cannot be processed. ShortMessage: Processor Decline ErrorCode: 15005
 
The customer does not get any message, but we want our message sent to him/her, once such error raised.
 
Thanks,
 
11/19/2009 11:44:39 AM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Automating Customer Messaging in Order Failure
V4 has already this feature implemented.
DotShoppingCart Staff
11/19/2009 1:12:39 PM
Bahram
Posts: 878
Joined: 12/8/2008
Location:Vancouver, BC Canada
Re: Automating Customer Messaging in Order Failure
So what date V4 will be avilable ?
 
 
11/19/2009 3:18:23 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Automating Customer Messaging in Order Failure
Please check our roadmap.
DotShoppingCart Staff
11/20/2009 1:54:22 PM
Bahram
Posts: 878
Joined: 12/8/2008
Location:Vancouver, BC Canada
Re: Automating Customer Messaging in Order Failure
Today is Nov 20. Whare in reod map we are?
 
11/20/2009 4:22:54 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Automating Customer Messaging in Order Failure
We are trying to release this by the end of Nov or early Dec.
DotShoppingCart Staff
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