One Year Premium Support Contract

Submit unlimited support incidents via email or telephone. Learn more

Whether you use open source edtion or DotShoppingCart Suite the support service is here to help.

Support incident covers configuration, installation, guidance of customization, investigating bugs in the UNMODIFIED copy of the software and providing private patches.

Our support staff is unable to provide assistance with performing customization to your software, debugging/troubleshooting any code that has been customized, or providing guidance on where in our product to make modifications. It is impossible to account for the complex needs of every individual business in any software product. We recognize this, and offer source code so that a qualified developer can make the modifications desired for your environment. Determining how to make these modifications is the sole responsibility of the developer.