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Last Post 12/12/2008 3:39:38 PM By lukezy. 4 replies.
12/11/2008 7:39:09 AM
Newmedia Design
Posts: 65
Joined: 9/25/2008
Delayed - Order Under Review
Hi
 
When we receive an order our status goes from Sending confirmation email to delayed - under review.
 
Is this an email problem?
 
If so which files do i need to check to see if we are confgured properly for email. I know there is 2 refernces in the web.config
 
<smtp  and <listiners> Is there anywhere we should be checking?
 
Thanks 
12/11/2008 9:12:11 AM
Newmedia Design
Posts: 65
Joined: 9/25/2008
Re: Delayed - Order Under Review
Hi Luke
 
Just an update on this issue. We are using a mail server with name mail.xxxx.ie. This is located on a differnent server. If we register an account with an email address like ciaran@xxx.ie  then the confirmation email is sent. If i use an hotmail or gmail account the confirmation email is not sent.
 
 <mailSettings>
      <smtp deliveryMethod="network" from="ciaran@newmedia.ie">
        <network host="mail.xxx.ie" port="25" defaultCredentials="true" />
      </smtp>
    </mailSettings>
12/11/2008 3:25:08 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Delayed - Order Under Review
SMTP server might configure differently. Hotmail and Gmail need username and password authentication before emails can be relayed. Please check this thread for the configuration setting.
DotShoppingCart Staff
12/12/2008 8:13:03 AM
Newmedia Design
Posts: 65
Joined: 9/25/2008
Re: Delayed - Order Under Review
Hi Lukezy
 
This is my settings for our web.config
 
 <mailSettings>
      <smtp deliveryMethod="network">
          <network host="mail.xxxxx.com" userName="support@xxxxx.com" password="switzers" port="25" defaultCredentials="true" />
      </smtp>           
    </mailSettings>
 
Our mail server is on different machine to our web server.
 
Dot shoppingcart does not send orders to addresses thatare not of the same domain name ie ciaran@newmedia.ie.
 
I created a test script which did not work but when i added
 
 SmtpClient s = new SmtpClient("mail.xxxx.com", 25);
s.UseDefaultCredentials = true;
s.Credentials = new System.Net.NetworkCredential("username", "password"); It worked.
 
It only seems to work when I add the System.Net.NetworkCredential("username", "password").
 
But i dont have this option to edit the email code to add this? Is there anything I can do?
 
 
 
 
12/12/2008 3:39:38 PM
lukezy
Posts: 2109
Joined: 6/12/2007
Location:WA, US
Re: Delayed - Order Under Review
Try using defaultCredentials="false" .
 
DotShoppingCart Staff